Terms of Service

Last updated: December 15, 2024

1. Acceptance of Terms

By accessing and using eirecity's digital platform services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and eirecity regarding your use of our mobile service management platform.

If you do not agree with any part of these terms, you must discontinue use of our services immediately. Your continued use of the platform constitutes acceptance of any modifications to these terms.

2. Service Description

eirecity provides a comprehensive digital platform that enables users to manage their mobile services and subscriptions efficiently. Our services include but are not limited to plan management, balance tracking, service activation, and subscription oversight for various mobile network providers including eir mobile services.

The platform facilitates eir mobile management, allowing users to handle their eir mobile accounts, perform balance inquiries, and manage their mobile service requirements through our intuitive interface. We serve as an intermediary platform connecting users with their mobile service providers.

3. User Responsibilities and Account Management

Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. You must provide accurate, current, and complete information during registration and keep your account information updated.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. eirecity will not be liable for any loss or damage arising from your failure to comply with these security obligations.

Important Account Security Notice

Never share your login credentials with third parties. eirecity will never ask for your password via email or phone. Always log out from shared devices and ensure you're using the official eirecity platform.

4. Service Availability and Limitations

While we strive to maintain continuous service availability, eirecity does not guarantee uninterrupted access to the platform. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

Our platform's functionality depends on third-party mobile network providers, including eir mobile services. We cannot guarantee the availability or performance of external services and are not responsible for any disruptions in third-party services that may affect your experience.

  • Scheduled maintenance windows may result in temporary service interruptions
  • Network connectivity issues may affect platform performance
  • Third-party service provider limitations may impact functionality
  • Geographic restrictions may apply to certain services

5. Financial Transactions and Billing

All financial transactions processed through eirecity are subject to verification and approval. We reserve the right to decline or reverse transactions that appear fraudulent, unauthorized, or violate these terms.

When managing eir mobile accounts or other mobile services through our platform, you authorize us to process payments and transactions on your behalf. All charges are final unless otherwise specified by the respective service provider's policies.

Transaction Processing

All transactions are processed securely through channels with industry-standard protection protocols.

Billing Disputes

Contact our support team within 30 days of any billing discrepancy for investigation and resolution.

6. Privacy and Data Protection

eirecity is committed to protecting your privacy and personal information. We collect, process, and store data in accordance with applicable data protection laws, including GDPR requirements for our European users.

Your personal information is used solely for providing and improving our services, processing transactions, and communicating with you about your account. We do not sell or share your personal data with unauthorized third parties.

When managing eir mobile services or other mobile accounts through our platform, we may need to share relevant information with service providers to process your requests. This sharing is limited to what is necessary for service delivery.

7. Intellectual Property Rights

All content, features, and functionality of the eirecity platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are the property of eirecity or its licensors.

Users are granted a limited, non-, non-transferable license to access and use the platform for personal, non-commercial purposes. This license does not include any resale or commercial use of the platform or its contents.

8. Prohibited Activities

Users are prohibited from engaging in activities that may harm the platform, other users, or violate applicable laws. Prohibited activities include but are not limited to:

  • Attempting to gain unauthorized access to accounts or systems
  • Using the platform for fraudulent or illegal activities
  • Interfering with the platform's operation or security
  • Violating intellectual property rights
  • Transmitting malicious code or viruses
  • Harassing or threatening other users
  • Attempting to reverse engineer platform components
  • Using automated systems to access the platform

9. Limitation of Liability

eirecity's liability is limited to the maximum extent permitted by law. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims arising from or related to these terms or your use of the platform shall not exceed the amount you have paid to eirecity in the twelve months preceding the claim.

10. Termination

Either party may terminate this agreement at any time. eirecity reserves the right to suspend or terminate your account immediately if you violate these terms or engage in prohibited activities.

Upon termination, your right to use the platform ceases immediately. Provisions regarding intellectual property, limitation of liability, and dispute resolution shall survive termination.

11. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Ireland. Any disputes arising from or relating to these terms shall be subject to the jurisdiction of the Irish courts.

For users located outside Ireland, local consumer protection laws may provide additional rights that cannot be waived by these terms.

12. Changes to Terms

eirecity reserves the right to modify these Terms of Service at any time. We will notify users of significant changes through the platform or via email. Continued use of the platform after changes constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates that may affect your use of our services.

Contact Information

For questions about these Terms of Service, please contact us:

eirecity Legal Department

Dublin Technology Centre

15 Grafton Street, Dublin 2, Ireland

Email: legal@eirecity.com